Work closely and have a solid relationship with all outlets in the hotel. Take care of guest when they are at the restaurant (Be present at the restaurant to ensure guest’s satisfaction). Build good first impression with guest as soon as reservation is placed. Working time is to cover key events, main outlets operating hours (to be discussed with Food & Beverage Manager). Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment. Participate in any Training and Development programs as recommended by the senior management. Provide feedback to the DOO and Food & Beverage Manager on changing market conditions, review direct competition and conduct regular research to identify new selling strategies. #Tableplus accor update
Update the hotels on the negotiation / progress of every event and use the technology available for communication and client correspondences.
Closely monitor the accounts revenue and business production of own business portfolio and maintain an up to date “Account & Contact Database” in the property management system as well as maintain end of month production reports.Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.Ensure that all incoming requests are addressed within a day or maximum 24 hours in order to avoid customer complaints and loss of business.to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity. Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections etc.Work closely with the Sales, Marketing, F&B Department as the point of contact for all F&B related bookings and enquiries including MICE Event request, in close coordination with the Outlet Managers to promote special events and occasions.
Creating a close relationship with customers though physical meetings as well as online platforms, then to achieve all individual Hotel Food & Beverage sales targets in your area. Have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies and those of the competition. You are responsible to implement all marketing and sales activities and maximize business opportunities in your specific area of responsibility under the general guidance of the Director of Operations (DOO) and Food & Beverage Manager. Food & Beverage Relations Manager is who pride themselves on their ability to set-up and maintain extraordinary levels of customer connections, to push hotel events to clients and prospects, as well as to provide creative solutions to our guests whenever there is an inquiry or a need.
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